The museum team welcomes all people with disabilities and have received Welcome Host and/or disability awareness training. We will always do our best to help and to make your contact with the museum as successful and positive as possible. If there is something that you feel could reasonably be improved, or if you have any special requirements, please let us know.
Our Access Statement can be seen here.
There is a wheelchair available for visitors’ use. Please let the museum know in advance if you would like it reserved for you – simply call us on 01722 332151.
There is some parking on the museum’s forecourt for orange or blue badge holders. One space by the front door is reserved for use only by those with a disability. We do our best to reserve space if booked in advance.
There is level access through the ground floor to shop/reception, galleries (Wessex Gallery and temporary exhibitions).
Adults with disabilities pay a concessionary admission charge of £7.00 whilst their accompanying carer has free entry. Children with disabilities have free entry.
We are currently offering a reduction on our standard admission prices. Find our more here.
Hearing Impaired People
We do not currently have an induction loop in the museum.
There are seats with arms in the galleries. Please give up such seats to those with disabilities. (Regrettably Minicom/Typetalk is not available at present).
Toilets/Baby Care Facilities
We are currently in the process of installing an accessible toilet as part of the Past Forward redevelopment works. Please call the museum on 01722 332 151 in advance of your visit or check this page for updates on this.
Visually Impaired People
There are presently few exhibits which can be touched without supervision.
There are boxes of archaeological handling material, which can be made available by prior booking. For groups of visually impaired people touch sessions may be arranged using this material.
Large print brochures are available on request for some galleries (such as the Wessex Gallery) and information can be provided via email.
Guide and assistance dogs are welcome. We can provide water for them if requested.
We occasionally programme Relaxed Opening Hours. These are designated times in which we offer a specific welcome and additional support for neuro-atypical visitors or those on the autism spectrum. Please see our events section for further details, dates and times. Our ‘Visual Story’ is an image led document to help people prepare for their visit to the museum which includes information on sensory stimulus, layout and how the museum works. The Visual Story document can be downloaded here – > Visual Story 2023